Netflix Asking to Watch Scene Again

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If your device asks yous to sign in every time you connect to Netflix, there may exist a technical problem preventing the device from staying connected to your Netflix account. Follow the steps for your device below to fix the problem.

Blu-ray players

Blu-ray player

If your device allows y'all to search for TV shows or movies past title:

Ensure that your device has the latest firmware installed. If you need assist checking for a firmware update, please contact your device manufacturer.

If your device does not permit you to search for TV shows or movies by championship:

Netflix identifies your device by its Electronic Series Number (ESN), which is assigned by the device manufacturer. Sometimes, two separate devices may terminate up with the same ESN. In these extremely rare cases, some other Netflix fellow member activating their device volition cause your device to deactivate, and vice versa.

Computers

Google Chromebook or Chromebox

Change cookies and site data settings

1. From the browser toolbar, select the Chrome menu .

2. SelectSettings.

3. From the left-manus menu, selectPrivacy & security.

4. SelectSite Settings.

5. SelectCookies and site data.

6. Make sure that theClear cookies and site data when you quit Chrome setting is turned off.

7. Attempt Netflix once again.

Mac or Windows figurer

Mac figurer

Follow the steps for your internet browser below.

Chrome

1. From the browser toolbar, select the Chrome menu .

2. Select Settings.

3. From the left-hand card, selectPrivacy & security.

4. Select Cookies and site data.

5. Make certain that the Clear cookies and site data when you quit Chrome setting is turned off.

6. Try Netflix again.

Firefox

1. From the upper right corner of the browser, select Menu .

2. Select Preferences.

3. From the left-manus carte du jour, select Privacy & Security.

4. Under History, find the Firefox will: driblet-down carte du jour and select Remember history.

5. Select Restart Firefox .

6. Try Netflix again.

Opera

1. From the upper left corner of your browser, select Opera.

2. Select Settings.

3. From the left-hand bill of fare, selectPrivacy & security.

4. Select Site Settings.

5. Select Cookies and site data.

6. Make certain that the Clear cookies and site data when yous quit Opera setting is turned off.

7. Effort Netflix again.

Windows computer

Follow the steps for your internet browser below.

Chrome

1. From your browser toolbar, click the Chrome carte .

2. Click Settings.

3. From the carte du jour on the left, clickPrivacy & security.

4. Click Cookies and site data.

5. Brand sure that the Clear cookies and site data when you quit Chrome setting is turned off.

6. Endeavor Netflix again.

Firefox

1. From the upper correct corner of the browser, click Menu .

2. Click Preferences.

3. From the menu on the left, click Privacy & Security.

4. Nether History, discover the Firefox volition: drop-down bill of fare and select Call back history.

5. Click Restart Firefox.

6. Try Netflix again.

Internet Explorer (version 11 or afterward)

1. From the upper correct corner of the browser, click Tools .

2. Click Internet Options.

3. Under Browsing History, uncheck Delete browsing history on go out.

4. Try Netflix again.

Microsoft Edge

1. From the upper right corner of the browser, click the "More than" button ...

2. Click Settings.

3. From the menu on the left, click Privacy and services.

4. Under the Clear browsing data header, click Cull what to articulate.

5. Brand sure that Cookies and other site data is turned off.

   Note:

   If you prefer to leave this setting on, yous'll need to add netflix.com to your Do not clear list

6. Try Netflix once again.

Opera

1. From the upper left corner, click the Opera push button.

2. Click Settings.

3. From the bill of fare on the left, clickPrivacy & security.

4. Click Site Settings.

5. Click Cookies and site data.

6. Brand sure that the Clear cookies and site data when you quit Opera setting is turned off.

7. Endeavor Netflix once more.

Windows app

Windows 8 app

Perform Windows updates

Yous may need to install of import updates to resolve your issue.

1. Go to the Charms Menu by pressing the Windows Key + C.

2. Select Search.

3. Select Everywhere from the drop-downward menu.

   • If you do not have a drib-menu proceed to footstep 4.

4. Search for "WUAPP."

5. Select the WUAPP App.

6. Select Bank check for Updates.

7. Select Install Important Updates.

8. In one case the updates are installed, restart your computer and try Netflix again.

Windows 10 app

Update Windows

1. Printing the Windows Key on the keyboard.

2. Select Settings .

3. Select Update & security.

4. Windows volition cheque for updates. If it doesn't, select Check for updates.

5. In one case the updates are installed, restart your computer and attempt Netflix once again.

Game consoles

PlayStation 3

Cheque the date and time settings

If the date and time on your device are significantly dissimilar from the electric current appointment and time, you lot will take a problem playing your Television set show or movie.

For Japanese PlayStations, use X instead of O to cancel the option whenever O is referenced in the troubleshooting steps below.

1. From the primary menu, navigate to Settings.

   • If you're not already at the main carte, hold the PS button in the eye of the controller, select Quit, then select Yes to return to the home screen.

2. Select Date and Fourth dimension Settings.

3. Select Appointment and Time.

4. Select Set via Internet.

5. Press the O button to return to the Date and Time screen.

6. Select Set Automatically.

7. Select On.

8. Endeavor Netflix once more.

Mobile phones and tablets

Android phone or tablet

Sign out of Netflix

1. From the Netflix app, tap More or your Profile icon .

2. Scroll down and tap Sign Out.

3. Tap Sign Out again to confirm.

4. Once you have signed out, sign dorsum in and attempt Netflix again.

Set-top boxes and streaming media players

Amazon Fire TV Stick

Check your device's model twelvemonth

1. Go to the Recent device streaming activity folio of your account.

2. Find your Fire TV Stick in the list. The model year will be shown next to the name of your device.

If your device's model year is 2014, you lot may be asked to sign in more often than usual. This is a known issue with the 2014 model.

If your device's model year is newer than 2014, go along to the adjacent steps.

What to do adjacent

Apple tree TV 2 or Apple TV 3

Sign out of your Apple ID

1. From the home screen, select Settings.

2. Select iTunes Store.

3. Select Apple IDs.

4. Select Sign out of Apple ID.

5. Once signed out, exit to the Habitation screen and relaunch Settings.

6. Select iTunes Store.

7. Select Sign In.

8. Enter your Apple ID and password and try Netflix again.

What to practise next

Smart TVs

Smart TV

If your device allows you to search for Goggle box shows or movies by title:

Ensure that your device has the latest firmware installed. If you lot need help checking for a firmware update, delight contact your device manufacturer. If a firmware update isn't available, or does not resolve your event, you may need to perform a manufactory reset. Contact your device manufacturer if you need assistance.

If your device does non let you to search for TV shows or movies by title:

Netflix identifies your device by its Electronic Series Number (ESN), which is assigned by the device manufacturer. Sometimes, ii split devices may end up with the aforementioned ESN. In these extremely rare cases, some other Netflix member activating their device will crusade your device to conciliate, and vice versa.

All other devices

All other devices

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Source: https://help.netflix.com/en/node/1894

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